Refund and Returns Policy

SMALL-MART ONLINE RETURN POLICY
If there is a problem with your purchase, you may return your item to SMALL-MART for a store credit or refund provided it is in unused, saleable condition. Please contact us at info@small-mart.ca so that we can approve your return and instruct you on how to proceed. All items must be returned within 14 days of delivery for a refund. Returns made from outside of Canada or past our time guidelines are at the discretion of the management, and need to be pre-approved prior to shipping.


INTERNATIONAL RETURNS
International returns may be subject to customs, tax or duty charges at the Canadian border and will be the responsibility of the purchaser.

International returns must be pre-approved by Small-Mart in order to avoid unnecessary charges.


GENERAL RETURN GUIDELINES
Once you have received customer service support with regards to your return, you may ship it to the following address:

SMALL-MART RETURNS
129 Ontario Street
Stratford, Ontario, Canada
N5A 3H1

RETURN SHIPPING FEES
Unless a product is damaged, defective, or  the wrong item is sent, return shipping fees are the responsibility of the purchaser. Small-Mart is not responsible for items lost or damaged during return shipping.


PACKING YOUR RETURN
When making a return, please pack the items securely in their original product packaging to help eliminate damage during shipping.
Please return the items to Bradshaws in the same condition they were sent to you. We will notify you via e-mail once we’ve received and processed the returned item.